Return Policy

Return and Exchange Policy for Abeeha.Shop

At Abeeha.Shop, we strive to provide our customers with high-quality products and a great shopping experience. If you're not completely satisfied with your purchase, we are here to help. Please read our return and exchange policy below.

1. Return and Exchange Period

We accept returns and exchanges within 14 days of receiving your order. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, labels, and accessories attached.

  • The item must be purchased directly from Abeeha.Shop (online).

3. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Items marked as final sale or clearance.

  • Custom-made or personalized items.

  • Undergarments or swimwear for hygiene reasons.

  • Items that have been worn, washed, or damaged after delivery.

4. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email address] or [phone number] within 14 days of receiving your order. Include your order number and details of the product you wish to return or exchange.

  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to send the item back to us.

  3. Ship the Item: Once you’ve received the RA number, securely pack the item in its original packaging and ship it back to us. The return shipping cost will be borne by the customer unless the return is due to a defect or error on our part.

  4. Inspection and Refund/Exchange: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. If approved, we will process your refund or send a replacement item.

5. Refunds

If your return is approved, we will process a refund to your original payment method. Please note that:

  • Refunds may take 5-7 business days to appear on your account, depending on your bank or payment provider.

  • Shipping charges are non-refundable unless the return is due to our mistake (e.g., wrong item or defective product).

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same process as a return. Once we receive the returned item, we will ship the new item to you. If the new item is of a higher value, we will require payment for the price difference.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will offer a full refund or replacement at no additional cost, including return shipping.

8. International Returns

For international orders, the return shipping cost is the responsibility of the customer, and additional customs duties or taxes may apply. We recommend using a tracked shipping method to ensure the safe return of your item.

9. Contact Us

If you have any questions or need assistance with your return or exchange, please contact us: CONTACT